Dear customer,
We would like share with you another progress update, as we steadily get closer to business as normal.
We are very grateful to see that so many customers are using our systems in full, and are back in contact with our customer service teams. In case of any concerns about booking new shipments with us, we would like to reassure you that we are ready to handle your business through our online booking channels and main customer service lines. Customer Service Hotlines in all our local offices except for Philippines, Korea, and Russia (Vladivostok) are already up and ready to receive your calls.
Furthermore, we recognise the disturbance caused to your business, and will therefore waive Demurrage and Detention during the period when the system outage impacted our ability to release your cargo. In most places this period covers June 27 – July 9, but there may be local variations based on when the containers were made available for import release.
Again we wish to highlight that you will be able to see your invoices on my.mcc.com.sg under MyFinance and invoices will be sent to customers with an EDI link. Local variances may occur and the distribution of invoices will take place over the coming days.
Shipment Tracking on my.mcc.com.sg is now fully up-to-date, which will give you better visibility of your shipments with us. Likewise, mcc.com.sg where you find guidance to plan your shipments and refer to for local information is now also live again.
For your imports, the delivery process continues to be operational, although we acknowledge that the experience is slow in some locations due to manual processing. We are working hard on improving within this week as we switch to automated solutions.
We acknowledge that where progress is being made, you may still encounter delays in response time and feel reluctant to return your full booking volumes with us. Rest assured that no one feels more committed to alleviate your concerns, and we are diligently working through backlogs and manual processes to be able to serve you effectively again.
Thank you once again for your continued trust, understanding and partnership.
MCC Transport (part of A.P. Moller – Maersk)